Shipping & Returns
Fast, Reliable, and Built for Hospitality
At Concierge Connection, we know timing and quality are everything. Whether you’re stocking a lobby shop, refreshing a minibar, or preparing for a major event, your order is handled with the same care we’d expect for our own guests.
Shipping
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Fast Fulfillment – Most orders are processed within 1–2 business days.
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Local Advantage – Our Canadian-based warehouses allow for quick delivery times nationwide.
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Delivery Options – Standard, expedited, and scheduled deliveries available to suit your needs.
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Tracking – Once your order ships, you’ll receive a tracking link so you can follow it every step of the way.
Returns & Exchanges
We stand by the quality of every product we ship. If something isn’t right, we’ll work with you to make it right.
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Eligibility – Items must be returned within 14 days of delivery, in original packaging and condition.
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Damaged or Incorrect Items – Contact us within 48 hours of receiving your order, and we’ll arrange a replacement or credit.
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Custom & Perishable Items – Due to the nature of these products, custom-branded goods and perishable food or beverages are non-returnable unless defective.
How to Start a Return
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Contact support with your order number and reason for return.
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Our team will review your request and provide return instructions.
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Once your item is received and inspected, we’ll process your replacement or credit promptly.
Questions?
We’re here to help. Contact our Support Team for assistance with any shipping or return inquiries.