FAQ
Confidence in Every Detail
Transparent answers so you can focus fully on elevating your guest experience.
Concierge Connection is the exclusive Canadian distributor for the hotel and large venue segments for snacks, beverages, and guest essentials from high quality brands. Cameron and the team have been servicing the North American Hotel Industry for over 25 years.
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There is no minimum order however we ask that you try and set it above $300 due to the cost involved in processing each order.
Order times vary slightly and some unavoidable delays may occur. Ground transportation from within Canada takes from 2 – 10 business days.
NET 30 days.
No, Concierge Connection sells exclusively to the hotel and hospitality industry. However, our partner brands may sell directly to consumers either through third party retailers or through their own retail store.
Absolutely, yes! We offer a wide range of custom packaging solutions to help keep your brand top of mind long after the product has been enjoyed! Click here for a free quote.
Unfortunately, food and beverage products may not be returned, but we will work with you to solve any issue that may arise. However, we look at our business relationship as long term. Therefore, if an item does not perform for you as planned, we will replace or reimburse you for the full amount.
The majority of our products are made in Canada (99%) and the US (1%).
Yes we off discounts based on you annual buying amount that range from 2-6%. We also offer weekly and monthly promotions and our new 'Price Match Plus' program.
