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Hospitality Leaders Digest.
Guest Magic
2023 Lobby Shop Opportunities: A Deeper Dive
Three Ways to Upgrade your Lobby Shop In our last newsletter we talked about the opportunities to maximize your Lobby Shop space by...
The New Guest Experience: Don't Miss Out!
Lobby Shops are an essential part of the new Guest Experience. Imagine this. You’re waiting for your traveling companion, or for the...
3 Time Saving Tips for Doing More with Less
The hotel is buzzing. There are not enough hours in the day. You wish you could snap your fingers and solve every problem instantly –...
Newsletter 13: If You Only Had One Customer?
Early in my career, I was the sales representative for Princess Cruises in Western Canada. I travelled extensively from province to...
Newsletter 12: Are You Ready to Smash the Rebound?
It's finally time to say goodbye to the most exhausting year our industry has ever had to endure. It's been filled with loss, layoffs,...
Newsletter 11: "Work from Hotel" is Here to Stay... are you Ready?
Google had over 10 billion hits on “working from home” and webcams were sold out everywhere. In March 2020, the workforce went into a...
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